TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your use of InstaRak Pvt Ltd’s DiscountMechanic.com website (“Platform”), products, and services. By accessing or using our website, purchasing products, or availing services, you agree to comply with these Terms. Please read these Terms carefully before using our services.

1. Use of Services:

1.1 Services: The Services constitute a technology platform that enables users of the Company’s Platform, provided as part of the Services, to arrange and schedule repair or maintenance services for your car with independent third-party providers. Once you submit a request, we may provide you with a list of possible service providers along with their experience information. 

You acknowledge that the Company does not provide any repair and maintenance services for its customers and that all such above stated services are provided by other independent third-party contractors who are not employed by the Company.

You acknowledge that even after accepting and/or confirming an appointment for service/repair of your car, the Company cannot guarantee its availability. At the time of your appointment request to the Company, the Company will make reasonable efforts to connect you with the independent third-party service provider so that you can avail automobile repair service at or near your location.

You acknowledge that the cost and time period for the services/repairs are estimated in accordance with your request and are proximate in nature.

1.2 Eligibility: You must be at least 18 years old to use our services. By using our website or purchasing products, you confirm that you meet this age requirement.

1.3 Account: Some services may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services:

2.1 Product Descriptions: We strive to provide accurate descriptions and images of our products; however, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

2.2 Pricing: Prices for products and services are subject to change without notice. All prices are in Rupees and do not include taxes or shipping fees, unless otherwise stated.

2.3 Availability: Product availability may vary and is subject to stock limitations. We reserve the right to limit the quantities of any products or services that we offer.

3. Payment and Billing:

3.1 Payment: Payment for products and services is processed through secure payment gateways. By providing payment information, you authorize us to charge the specified amount for your purchase.

3.2 Billing Information: You agree to provide accurate and complete billing and contact information. Failure to do so may result in the suspension or termination of services.

4. Intellectual Property:

4.1 Ownership: All content, trademarks, logos, and intellectual property displayed on our website are the property of InstaRak Pvt Ltd or its licensors and are protected by applicable intellectual property laws.

4.2 Use of Content: You may not reproduce, distribute, modify, or use any content from our website without prior written consent from us.

5. Limitation of Liability:

5.1 Disclaimer: Our products and services are provided "as is" without warranties of any kind, whether express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.

5.2 Limitation of Liability: In no event shall InstaRak Pvt Ltd be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.

6. Governing Law and Dispute Resolution:

6.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India without regard to its conflict of law provisions.

6.2 Dispute Resolution: Any disputes arising from these Terms shall be resolved through arbitration in the courts of Karnataka in accordance with the rules of the arbitration tribunal.

7. Cancellation and Refund

7.1 Cancellation and Refund: You have no right to request a refund or cancellation for an accepted service from the Platform. Once an order is placed, you shall not be entitled to cancel such order or seek a refund for the Services provided.

8. Support

8.1 Support: The Company offers an email as well as phone call based support system along with an online knowledge pool of FAQs. In case you require any assistance or support, you may access support resources or contact our support by emailing at sales@instarak.com or calling our helpline at +91- (Monday to Saturday between 9 am and 5 pm).

The Company shall revert to every complaint at the earliest upon receipt of the complaint during the business days. Further, the Company shall take the best possible efforts to redress the complaint within 7 days of receipt of the complaint. Any suggestions by the Company regarding the use of the Services shall not be construed as a warranty.

The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by the Company regarding the use of the Service shall not be construed as a warranty.

The Company shall take reasonable care and measures required for the safety of your car in our possession. In the event, the User’s car is stolen while in the possession of the Company, the Company will take all reasonable measures and extend necessary support to the User for recovering their car, such as, promptly informing the User of the occurrence of the theft, immediately report the theft to the nearest police station, co-operate and aid the local authorities to recover the vehicle, etc.

9. Contacting You

9.1 Contacting You: You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of obtaining feedback in relation to Platform or our Services; obtaining feedback in relation to any other Users listed on the Platform; or resolving any complaints, information, or queries by other Users regarding your critical Content.

You agree to provide your fullest co-operation further to such communication by the Company.

By submitting suggestions or other feedback regarding our Services/Platform, you agree that we can use and share such feedback for any purpose without any compensation to you and we are under no obligation to keep such feedback confidential.

10. Changes to Terms:

10.1 Modification: InstaRak Pvt Ltd reserves the right to modify or update these Terms at any time without prior notice. Changes will be effective upon posting the updated Terms on our website.

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Last updated: 12/1/2023